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Care Agency : Commitment

Commitment

As a client of MAC CARE, you can be assured that we are committed to delivering a service of the highest quality. At the centre of this commitment is our focus on the issues that mean the most to you: a reliable supply of healthcare staff, trained and fully competent to carry out the work that you specify.

To this end, rigorous recruitment and selection procedures are in place to ensure that only competent and appropriate staff are appointed. These staff, once through their formal face-to-face interview, attend a mandatory systematic induction programme, during which they receive the opportunities for training and development.

Furthermore, because staff normally work independently, MAC CARE provide a formal framework of supervision that supports staff in their role (throughout their career lives with us), enabling them to work confidently in the service users own home, ward or other locale.

At MAC CARE we recognise the importance of attracting, vetting and selecting the right workers whilst achieving the standards set out by the The Commission for Social Care Inspection (England) - the Industry’s Governing Body for the supply of Nurses & Healthcare Workers throughout the UK - in addition to meeting our clients specifications.

Pre-vetting

Initial vetting questions must first be answered to ensure applicants meet our criteria before we consider them for interview.

Application

All applicants complete a comprehensive application form that covers personal details, employment history, educational background and references.

Interview

An experienced consultant interviews each applicant. At this stage the consultant is able to completely understand the experience, skills and career aspirations of the applicant to ensure they match them to the correct vacancy.

Enhanced Security Checks

MAC CARE operates stringent vetting and interview procedures. All applicants must have:

  • Enhanced CRB checks for residential, homecare and childcare
  • Medical declaration must be signed by all workers
  • Original certificates and qualifications must be obtained; the General Social Care Council confirm qualifications in writing
  • Identification and passport check; workers are then issued with ID card/badge

Thorough reference checking – minimum of two references for work experience.

Induction Training

All workers are required to attend an induction programme.

Skills/experience match process (pre-selection)

Consultants pre-select the worker to the clients needs, using skills, experience and personality.

Client Placement

The applicant will be fully briefed for the client placement; MAC CARE will not send anyone to placements that do not meet the client’s criteria.

Ongoing Training and Development

Courses aimed to enhance skills and knowledge are offered to all workers. If the client has a specific need, we will work with the client to ensure the worker receives relevant training.

Service Review

Verbal feedback is continually obtained to ensure the client is satisfied and at the end of an assignment a feedback form is sent. In addition, we conduct meetings with the client either monthly or quarterly (depending on client request) in order to assess and evaluate the relationship, the service and the rates. This is in addition to our comments, compliments and complaints procedures.

 

 

 

 

 

 

 

 

 

 

 

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